9 Benefits of Order Management Software

Increased customer expectations lead to reduced tolerance for delivery delays and poor quality service. While customers want to track end-to-end order status on their preferred channels, there is a tendency to cancel orders or otherwise make last-minute changes. The level of service quality risk is even higher for complex, multi-vendor packages due to uncoordinated ordering processes.

As fulfillment times get shorter, you’ll need to add an order management software to your process. Orders placed from your platform without this process:

  • It may be missing.
  • It may be wrong or inaccurate.
  • It may not be met with the customer.
  • Their submission may take longer than originally determined.

Thanks to accessible order management softwares that enables small-scale companies to get a share of the same pie as large-scale companies. By utilizing customized software for their work processes, businesses boost their efficiency. Moreover, while these platforms increase sales efficiency with the different tools they offer, they also provide great convenience to employees and provide a transparent and understandable order process for customers. Order management makes the digitized business world more manageable for companies and more transparent for customers.

What is the Order Management Software?

The Order Management Software is an application that saves all your order management steps from being manual and allows you to follow up quickly and regularly. It allows you to manage not only your inventory and sales but also your customer information from a central place, so you can easily check all the data that emerges during the stages from any platform.

It helps to control the process from a customer placing an order to the product sent for delivery. It ensures that all processes including sales, stock, and supply follow-up, as well as all persons and departments that are subjected to these processes, are informed and kept up-to-date.

There is so much OMS software out there, it’s important to consider your industry, product type, and business size to decide which one is right for you. When investing in software, it is necessary to make sure that the software can continue to be workable and updatable for years to come.

Order Management System Features

The OMS System allows businesses to manage the entire fulfillment process, from order taking, inventory, and delivery visibility to service availability and reporting. These detailed order management processes include:

Automated Sales Processes

Automate the entire sales process by observing every step of the sales process, including the items ordered, subsequent payments, and the delivery status at the end.

Shipping and Receiving

Gain visibility into shipments and pickups by accessing real-time updates on the status of each shipment, and get alerts when issues arise.

Inventory Control

Control inventory levels by automatically reordering when products are low. This reduces your costs while ensuring order fulfillment.

Customer relations management

Manage all aspects of the customer journey, from lead to retention and cross-selling.

Advanced Reporting

Measure your performance, identify areas where you can improve, and focus on them. Reports are generally Top Selling, Top Ordered, etc. may contain lists, but of course, much more can be accessed.

Sales automation

Simplify business tracking by streamlining product ordering, customer communication, and payment management.

Payment collection

Easily collect payments by credit card, PayPal, bank transfer, cash on delivery, or other payment options.

Document tracking

Monitor every step with your documents as they go through different stages of management. From tracking the progress of each document to knowing who viewed each file, businesses and producers have every bit of up-to-date information.

Order Management System

Benefits of Order Management Software

Using an order management system in line with the size of your company, of course anticipating future growth, can easily improve your business operations. Here are a few of the various benefits of adding OMS to your business.

1. Automation

The order management software relies entirely on automation, from running your store, taking orders, delivering products, and receiving returns to tracking payments. Thus, you can reduce labor costs by reducing the need for physical work. As pickup times get shorter, OMS selects the warehouse or pickup location, sets the pickup order, and sends a pickup request to the warehouse so staff can prepare for orders.

Because you can shorten order fulfillment time, you can reallocate resources used to focus on the more complex parts of your business that support growth and customer satisfaction. It also increases data security, an essential component in today’s increasingly digital world.

2. Fewer Management Errors

Human errors, which are one of the most important causes of order fulfillment errors for warehouses, can cause significant problems. Fewer errors are encountered by performing tasks automatically by using an accurate order management software rather than the size of the error.

OMS can perform multi-channel control of stocks and optimal warehouse management by sending alerts in all areas from constant control of stocks to possible disposal and return needs. Thus, shipping disruptions, volatile market fees, and dissatisfied customers can be avoided.

3. Real-time Reporting

Orders take time to process. New information constantly comes in as you update your system. Also, when adding these items manually, you may not always have the most up-to-date information. OMS; It can provide real-time data for orders, stock, and customer information. This type of data is a very useful aid in the analysis of your website and ensures that your marketing strategies are successful in generating long-term customers.

4. Prevention of Stock Shortages

If your business doesn’t have access to forecasting software and stock levels, you won’t be able to track when stock will be placed in your warehouse. This leads to two major problems: overstock and understock. That is, you have large amounts of unsold stock waiting in the warehouse, or you do not have enough stock to meet demand. Adding OMS solves both problems.

You can better predict the peak and highest sales figures, popular products, and buying trends. You can determine exactly how much warehouse space you will need for your products and always have the right amount of stock available.

5. Single resource management

Your OMS dashboard has all the information you need to monitor your business and sales. Since the flows are collected in a single source, we can get very detailed reports and combine accounting, stock, and customer information and create new strategies efficiently.

6. Omnichannel Opportunities

It is essential to have an order management system that can grow with your company as your business continues to grow. During omnichannel operation, you need to track orders as fulfilling orders results in complex customer traffic flows over omnichannel. You need to track orders through several marketplaces and websites. OMS can centralize these orders, monitor their data, update stock, and perform order routing.

7. Improved Customer Experience

Customers want to feel in control of the entire ordering process. This means organizations must offer end-to-end, real-time order visibility and tracking functionality. Customers need to know that the company can deliver what it promises when the order is placed.

Throughout the ordering process, resources can be reserved while approving customer and service privileges such as credit, blacklist checks, and inventory checks, both to ensure the integrity of the business and to avoid situations where the selected product falls out of inventory until mandatory checks are made.

Using the power of machine learning, delivery times are calculated and managed so orders are completed as promised, resulting in better customer satisfaction.

8. Everywhere with Responsive Applications

You can easily access data from anywhere on a PC, tablet, or phone. Companies can check sales histories and review customer lists, order new products, update product catalogs, send e-mails, create invoices, and accept orders with mobile apps.

9. Follow-up of special orders

Another benefit of order management systems is that special orders can be marked. The order on its way to the customer may be a returned product. Maybe a VIP customer or a free thank-you gift is going from a special coupon category. When these orders are entered through the system, the online order management system marks them. In this way, both you and everyone on your team who look at the customer side will see this information. He/she makes sure that the order reaches the customer correctly and with due care. Again, this is an application that will greatly increase customer productivity and satisfaction.


For growing businesses, using an OMS that works in harmony with existing processes is the next step in building a loyal customer base and getting them to engage with your business.

The most important point of your online ordering activities is that customers can see your stocks in real-time and order with a secure payment process. A fast and reliable order management software that allows businesses to sell across multiple channels and create automated sales orders should be part of their marketing and sales strategy. A well-decided order management system can enable you to achieve a healthy ordering and purchasing experience by streamlining your efforts to fulfill orders comfortably and optimizing order processes.

A solution developed specifically for your company with Nioyatech helps you easily scale your operations while gaining real-time insights that help you manage every step of your order lifecycle. Your business can always have a positive customer experience by providing on-time delivery with more flexible and transparent workflows with your order management system.